As your organisation becomes ever more IT-reliant, downtime becomes increasingly unacceptable. Triplan provide a range of support services that help organisations overcome many of the usual challenges. These include:
Support contacts with choice of SLA
On-demand PAYG support
Disaster recovery services
Triplan can help you to ensure that your IT issues become opportunities for you to create real business benefits. We do this by taking the time to listen to our customers in order to fully understand their needs before working together to deliver their requirements.
Our core business areas and complementary work methods include:
Hardware / Software
Triplan is not blinkered to a narrow range of solutions, nor sponsored by any product vendors. We will recommend the best solution to the task in hand, based on a detailed understanding of what you are looking to achieve.
We start by offering our customers impartial advice and then provide a ‘one-stop shop’ where you can subsequently source all the products you require through us, and have us install and/or configure them if required.
Disaster Recovery Planning
Other than the largest of enterprises, few companies sit down and plan rationally for a disaster.
Triplan can work with companies in order to identify their vulnerabilities and to scope out the necessary processes, implications, and hardware or software resources implied by various levels of system failure. We can design, implement and test a range of contingency systems that can be brought to bear, should disaster strike.
Computer systems are an inescapable fact of modern commercial life, but this does not by itself define an IT solution or strategy. It is necessary to have a clear understanding of what problem you are trying to solve before you should even think of rushing into implementing IT solutions.
Triplan's Consultants work with their customers in order to fully understand their business requirements and will then design and implement a system using the most appropriate products.
The objective of the system solutions that Triplan propose will be that they will help you to work smarter, not harder. The aim being to improve your profitability, increase your efficiency or boost your productivity – often all three!
IT Security Check
If computers play an important role within your business, please take just one minute to consider:
Is ALL of your data backed up right now?
Are you protected from hackers, virus attacks, malware and spam?
Are your computers operating at peak performance?
Is your computer doing strange things?
Are your servers configured with adequate levels of resilience?
Do you have all the relevant configuration information needed for emergency recovery scenarios?
If any of these questions has made you think seriously, you could benefit from our low-cost ‘Reassure’ IT performance & security check service.
More and more, companies are allowing – even encouraging – employees to work remotely or from home.
Triplan have enabled several clients to extend the reach and functionality of their office-based IT systems by providing and configuring remote access products for their staff to use. These systems are typically configured so as to allow employees to be fully functional and effective away from base, often providing a suitable environment for working from home.
These cost-effective systems can provide full access to mobile staff for all the usual application software, giving a high degree of flexibility in terms of where office services can be accessed.